Return Policy

At Mr Zero, we want you to be completely satisfied with your purchase. If you are not happy with your order, we’re here to help!

1. Return Eligibility

You may return items within 3 days of receiving your order, provided that:

• The items are unworn, unwashed, and in their original packaging.
• All tags are still attached.

2. How to Initiate a Return

To initiate a return, please follow these steps:

1. Contact our customer service at [contact email/phone number] to request a return authorization.
2. Once authorized, pack the items securely and include a copy of your order confirmation.
3. Ship the package to the address provided by our customer service.

3. Return Shipping Costs

• Customers are responsible for return shipping costs unless the return is due to a mistake on our part (e.g., wrong item sent).
• We recommend using a trackable shipping service or purchasing shipping insurance for items over to ensure that they are returned safely.

4. Exchanges

• If you would like to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Non-Returnable Items

Certain items cannot be returned.

7. Contact Us

If you have any questions about our return policy, please contact us at [email protected] / 01857-588715.